How Agentic Commerce Is Secretly Revolutionizing How You Snag the Best Deals
Ever wonder if AI is the shopping buddy you never knew you needed—or just another gadget to complicate your cart? Well, according to Klaviyo’s latest Global AI Shopping Index, it’s not just a nice-to-have; it’s rapidly becoming the heart and soul of how we shop online. Picture this: nearly 8 out of 10 consumers have already leaned on AI to snag the best deals or speed through product hunts in the last three months. And here’s a kicker—half of them plan to team up with AI assistants this Black Friday/Cyber Monday. But hold on, it doesn’t stop at checkout; folks are craving AI that can help compare products, stick to budgets, and even suggest full outfits in the near future. So, is your shopping cart ready to get a digital upgrade? Dive into the trends shaping the very way we buy—and maybe how we decide what to buy in the first place. LEARN MORE.
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AI is already disrupting online shopping and it will continue to do so, according to a report by Klaviyo.
Klaviyo’s Global AI Shopping Index (registration required), declares AI to be at the center of commerce, reshaping how consumers discover, decide and buy.
Among the report’s findings:
- 78% of consumers used AI for shopping or product research in the past three months.
- Consumers use AI to find the best deals (36%), save time (17%) and get personalized recommendations (14%).
- 56% plan to use AI shopping assistants during Black Friday/Cyber Monday 2025.
- 75% have abandoned a purchase because they couldn’t get an instant answer — suggesting real-time, AI-powered support now defines the checkout experience.
The report also looks ahead:
- By 2026, 48% want AI assistants to help compare products, 41% want help sticking to a budget and 32% want AI to suggest full outfits.
- 65% of consumers expect AI shopping assistants to be standard by 2026.
- By 2030, 40% hope AI will consistently save them money, and 89% are open to letting AI manage post-purchase tasks like delivery tracking and order updates.
The report is based on a survey of 3,000 consumers across the U.S., U.K., and Australia.
Previous chart: 60% of shoppers expect to use AI agents in the next 12 months
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About the author
Mike Pastore has spent nearly three decades in B2B marketing, as an editor, writer, and marketer. He first wrote about marketing in 1998 for internet.com (later Jupitermedia). He then worked with marketers at some of the best-known brands in B2B tech creating content for marketing campaigns at both Jupitermedia and QuinStreet. Prior to joining Third Door Media as the Editorial Director of the MarTech website, he led demand generation at B2B media company TechnologyAdvice.
