The Shocking Reason SurveyMonkey’s Marketing Chief Claims Your Strategy Is Failing Right Now
Ever felt like diving into your inbox at 4:59 PM on a Friday—bursting with hope but quickly drowning in chaos? That’s kinda how most marketing teams tackle AI these days: reckless optimism with zero follow-through. But here’s the kicker—Katie Miserany, SurveyMonkey’s sharp-as-a-tack Chief Communication Officer and SVP of Marketing, points out it’s not AI throwing us off track. Nope, it’s that marketers have lost sight of a golden rule: just because you can blab about something, doesn’t mean you should. Ready to ditch the noise and build marketing that actually sticks? Let’s unpack Katie’s game-changing lessons. LEARN MORE.
The way most marketing teams approach AI is probably the way I approach my inbox at 4:59 PM on a Friday.
With reckless optimism and zero follow-through.
But Katie Miserany, SurveyMonkey’s Chief Communication Officer and SVP of Marketing, thinks the real problem isn’t AI — it’s that most marketers have forgotten a fundamental truth: Just because you can talk about something doesn’t mean you should.
Katie Miserany
Chief Communications Officer and SVP, Marketing at SurveyMonkey
- Claim to fame: Miserany’s proud accomplishment isn’t a single launch or campaign… It’s the people. She’s felt fortunate to meet, hire, and mentor incredibly talented people who’ve chosen to follow Katie from team to team and company to company. Miserany told me, “Building workplaces people want to join again and again tells me I’m creating environments where people can grow, do their best work, and feel genuinely supported. That’s the kind of legacy that makes me proud.”
Lesson one: Stop doing random acts of marketing.
Remember the TikTok ban?
SurveyMonkey’s team was excited. Almost immediately, they knew they needed to hop on the trend by conducting a survey on how people were feeling about TikTok.
(I can relate. I remember sitting in an airport lounge writing a panic-induced blog post on the TikTok ban because HubSpot felt we should cover it, too.)
And just as Miserany’s team prepared to launch their findings… TikTok released its own study.
“Guess what the media covered?” Miserany says with a laugh. “It was TikTok’s study.”
Emily Kramer (a Masters in Marketing alum) has a phrase for this temptation to jump on every trending topic just because you can. She calls it “random acts of marketing.”
And Miserany doesn’t think it’s going to cut it anymore.
“To scale in this new chapter of B2B marketing, the foundation needs to be stronger. You can’t do random acts of marketing. You need to set your foundation, understand your customers’ needs, and then have the discipline and discernment to only build from that foundation instead of chasing shiny things,” she tells me.
More volume without a strong foundation? That’s just noise.
Lesson two: Build your foundation first, then repeat it everywhere.
When she was the senior director at Sheryl Sandberg’s Foundation, Miserany worked on a campaign aimed at getting men to be allies to women in the workplace.
She and her team did something that most marketers would find agonizing: They spent forever in the planning phase.
“You’re a small organization… So you would think the temptation would be to just start running [with something],” Miserany tells me.
But instead, “we spent so long beating the idea up.”
They asked themselves: What’s the cost of doing this? What’s the cost of not doing it?
Once they’d meticulously nailed down their vision for the campaign, execution felt “almost effortless.” Even better, it made consistency possible.
The team created something called “the well” — a document that outlined exactly how they were supposed to talk about everything. If something was called “stunning” in the well, you couldn’t call it “gorgeous.” You stuck to the script, and you had to make a real case for deviating from it.
“The repetition of this exact language is really important for breaking through,” Miserany explains.
“And then you need all of your channels doing the same exact thing to have any hope of someone seeing it, recognizing it, remembering it, [and] feeling good about your brand.”
The lesson for leaders: Spend time to nail the planning and trust your marketers to tell the right story every time.
Lesson three: Try scaffolding.
Miserany gets frustrated when she sees good marketing ideas executed in a vacuum.
Her solution? What she calls scaffolding.
Recently, SurveyMonkey’s brand leader chatted with Miserany about the opportunity to do a sponsorship at F1.
But the idea didn’t fully excite Miserany until she heard what could go along with it — like a conference, a webinar, and a follow-up email nurture campaign.
“An F1 sponsorship sounds cool, but it doesn’t really get me that excited about the potential for the business until you can scaffold it with all these other things and surround it with different tactics and different storytelling, to make it helpful to our customers.”
The takeaway for SMB marketers? Before launching any campaign, ask yourself: What else can we build around this? How can we turn one good idea into an integrated experience that surrounds our prospects in a way that’s actually helpful?
Because in a world where everyone has access to AI and can crank out content, the brands that break through won’t be the ones doing more isolated tactics. They’ll be the ones doing fewer things, better.
Bonus: The SurveyMonkey feature SMB marketers are sleeping on.
Before we wrapped, Miserany told me something that surprised me: You can use SurveyMonkey to survey people you don’t know.
Want to test logo designs? Ask about product preferences? Validate a business idea? You can reach a targeted audience (including specific industries, locations, or demographics) without hiring an expensive research firm.
