For instance, my team recently drafted a script for a talent shoot. However, with too many talent needs during the short time, our script got rejected. Instead of accepting the failure, I offered to cut down the script significantly, which involved rethinking the production needs.
My team ended up loving the idea, and the script was approved.
The most important parts of problem-solving are remaining calm, using critical thinking to analyze the situation, coming up with one or more solutions, and suggesting them confidently (or making the decision, if that is your responsibility!).
HubSpot’s Service Hub is a perfect example of a tool that empowers teams to problem-solve. It delivers support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability.
Customer service teams can then provide personalized experiences and eliminate unnecessary manual processes to focus on innovative, seamless solutions for customers.
10. Time Management & Prioritization
In a previous role, I worked 10 to 12 hours a day. I became used to this schedule and felt I couldn’t complete my work in less time. Then, I challenged myself to finish working in eight hours. Whatever was left over could wait until the next day.
I quickly adapted to this new schedule and realized I could get most, if not all, of my urgent work done daily in eight hours.
This was a powerful lesson on time management and prioritization.
I can always find ways to fill up my time. By reducing the hours I allowed myself to work, I found myself more productive during those hours by adopting better time management methods.
