
Conversational UI enables technology to replicate human dialogue. Utilizing chatbots or virtual agents, users can effortlessly receive answers to their questions in a way that feels intuitive.
Advancements in text-to-speech technology are enhancing these user experiences, enabling better understanding and breaking down language barriers.
Conversational UI extends beyond just text and voice. To better understand its intricacies, let’s first explore its core principles.
What is Conversational UI?
Conversational user interfaces (CUI) allow individuals to engage with technology using natural language, akin to conversing with another person. This interaction feels more natural because it relies on everyday language rather than technical commands.
One well-known example of conversational UI is chatbots, which serve as a vital component of contemporary customer service strategies by automating routine queries and responses.
96%
of consumers believe that businesses should implement chatbots in place of traditional support systems.
Source: Statista
Conversations are the future of interfaces.
Just like Siri or Google Assistant, you write in natural language, and the assistant understands. Your interactions with the software will be similar.
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