econ

Implementing a CX Strategy Webinar

With heightened customer expectations and continually shifting contexts amplified by the pandemic, there has never been greater reason for marketers to double down on customer experience strategy and execution. So what are the latest techniques,…

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Bridging the gap – online shopper expectations vs the experience that brands deliver

What role does product information play when consumers shop online? A new study of 4.000 US and UK shoppers reveals the importance and positive impact on sales via accurate product information when buying online, and the negative…

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