customer

6 Tips to Provide Top-Notch Customer Service on Twitter

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Customer experience trends in 2021: What do the experts predict?

It’s that time of year again, when we turn to the experts for their predictions about what will occur in the next 12 months. The post Customer experience trends in 2021: What do the experts…

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A day in the life of… Matt Ramerman, President of Sinch for Marketing

Please describe your job: What do you do? Sinch for Marketing is the mobile engagement and personalised mobile messaging platform and consultancy of Sinch, a global leader in cloud communications for mobile customer engagement. As…

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How Your Online Business Can Nail Customer Service During the Holidays

The holiday season is upon us once more, and that means many things for your business. On the one hand, you’re about to enter the most lucrative period of the year. However, you’ll also be…

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Best Customer Service Software

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. When your human team has trouble managing your customer service needs with sticky notes…

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Customer Experience Management: How to Close the Expectation Gap

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Why Customer Experience on Social Media Is Important

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The Best CRM Software (In-Depth Review)

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Without customers, your business wouldn’t exist.  I guess it could… but you wouldn’t last…

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Why You Need a Customer Journey Map and How To Build One

Find out what a customer journey map can do to help you grow your business and how you can build one yourself in 7 simple steps. Read more: getresponse.com

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Customer Analytics: Where the Answers to All of Your Ecommerce Marketing Questions Live

There’s a lot that goes into becoming a great ecommerce marketer. You might be phenomenal at writing website copy, email… Read more: bigcommerce.com

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