Customer support has been hit or miss for us. While there’s plenty of community-driven help available, official support can sometimes be inconsistent, which made resolving critical issues a bit challenging.
What I like about Odoo ERP:
- I love how we can tailor Odoo ERP to fit our business needs, whether it’s adjusting workflows or adding modules as we grow. Its open-source nature gives us the freedom to make it truly our own.
- The modular pricing structure is a huge plus for us. We only paid for the features we used, making it a budget-friendly option for managing our operations.
What G2 users like about Odoo ERP:
“Odoo is simple and full of features including APIs that helped us integrate the company functions to implement great features to become more responsive to our customers and automated practically every aspect of our business. The support and follow up that we have from the team in our local language was super. Now Odoo practically runs the company.”– Odoo ERP review, Maan B.
What I dislike about Odoo ERP:
- It required us technical expertise and a lot of planning, especially when integrating third-party applications or customizing features.
- While the community is helpful, I’ve found the official support to be hit or miss, which can be frustrating when I run into critical issues.
What G2 users dislike about Odoo ERP:
“Although Odoo ERP is highly customizable, the process can be complex and requires a good understanding of both the platform and its underlying code. For businesses without in-house technical expertise, this can lead to reliance on external developers, which may increase costs and time for implementation.”
